O9bit Privacy Policy — How Is Your Information Kept Secure?

Types of Information Collected

O9bit collects your name, email address, mobile number, and date of birth during account registration. Transaction-related information such as mobile banking numbers and transaction history is stored for payment processing. Technical information such as your browsing patterns, device type, and IP address may also be automatically collected to improve your platform experience. Messages or complaints you submit to customer support are also kept in our records. We only collect the information that is genuinely necessary to provide our services.

Purpose of Data Use

The information collected is primarily used to manage your account, verify payments, and provide customer support. It is also used to maintain platform security and prevent fraud. We may analyze your preferences and usage patterns to further personalize your experience. Information may be used to fulfill applicable legal obligations or in response to regulatory requests. Data is also used for anonymized statistical analysis to improve our services.

Sharing Information with Third Parties

O9bit never sells your personal information to third parties. Limited information may be shared with trusted payment gateway partners for payment processing, but only as necessary to complete transactions. We are required to comply if legally obligated to disclose information by law enforcement agencies or valid court orders. No third-party partner may use your information for their own purposes — they operate solely under our instructions. Any partner found to be in violation of this policy will have their relationship with us terminated.

Cookies & Tracking Technologies

O9bit uses cookies on its website to keep your login session active and remember your preferences. Some cookies are essential for the platform to function properly, while optional analytics cookies are enabled based on your consent. You can control or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some features of the site. We do not use third-party advertising tracking cookies.

Data Retention & Deletion Policy

Your data is retained for as long as your account is active or as needed to provide services. Upon requesting account closure, your personal information will be deleted within a reasonable timeframe, except where retention is required by law. Financial transaction records may be kept for a period of time to meet regulatory obligations. You may email [email protected] to request access to or deletion of your data. We aim to respond to such requests within 30 business days.

Security Measures

O9bit uses industry-standard encryption technology to protect your information. Multiple layers of security technology are applied to prevent unauthorized access to servers and databases. Our security team regularly conducts system audits and vulnerability assessments. However, no method of transmitting or storing data over the internet is 100% secure — so we do not guarantee absolute security, but we do ensure the highest level of precaution. If you suspect a security issue, please notify our support team immediately.

Policy Changes & Your Rights

O9bit reserves the right to update this privacy policy at any time, and an updated date will be noted on this page when changes are made. For significant changes, we will attempt to send a notification to your registered email. You have the right to access, correct, and delete your own information. If you have any questions or concerns, please contact us — we are always ready to assist. This policy is governed by and interpreted in accordance with applicable laws of Bangladesh.